Operational management: leading your team to performance
Context and rationale
Managers are tasked with motivating teams, implementing the strategies that will achieve the objectives and ensuring that these objectives are met with means that are achievable for each person in different ways.
This course will give you the tools needed to lead your team effectively towards performance.
Training objectives
- Developing your ability to delegate by setting suitable objectives.
- Measuring your team's performance and increasing it.
- Steering your activity and your team's activity.
- Acquiring tools and methods for leading a team on a daily basis.
- Giving meaning to value creation.
Training content
Setting objectives and assessing performance
- Defining an objective using the SMART method.
- Developing relevant monitoring indicators.
- Identifying the objectives to measure.
- Assessing objectives that cannot be quantified.
- Application exercise: defining a SMART objective.
Practising delegation and developing employee autonomy
- Defining what delegation and autonomy are.
- Knowing the levels of delegation and their impact.
- Identifying the different stages of successful delegation.
- Matching your delegation style to the employee's characteristics.
- Structuring a delegation interview.
- Monitoring and assessing delegation.
- Role play: identifying activities that can be delegated and drawing up a monitoring schedule.
Clarifying the elements of your steering dashboard
- Defining what you want to measure.
- Building your dashboard.
- Communicating about the indicators.
- Defining the frequency of each steering tool.
- Role play: selecting relevant indicators.
Leading your team on a daily basis
- Setting up management rituals.
- Identifying the levers of motivation specific to each employee.
- Adapting your communication and management style to your teams.
- Setting up feedback meetings.
- Role play: studying different management rituals and their effects on the team.
Conducting effective meetings with employees
- Understanding the value of one-to-one meetings.
- Defining your strategy according to the person you are speaking to.
- Identifying the conditions for a successful meeting.
- The essential stages of a meeting.
- Refocusing an employee to start again on a sound footing.
- Role play: conducting a refocusing meeting.
Let's discuss your training needs
Free, no-obligation offer. An adviser will call you back within 48 hours.