Lean Office
Context and rationale
Processes in administrative activities are generally complex and offer considerable scope for optimisation. Human intervention is predominant here. Lean Office aims to streamline administrative processes and reduce waste by identifying and eliminating unnecessary steps and activities.
This course provides a hands-on understanding of Lean Office techniques. It covers the tools needed to reduce the different sources of waste and maximise the performance of administrative processes and service activities.
Training objectives
- Understanding the fundamentals of Lean Office for effective and efficient service delivery.
- Knowing how to adapt Lean Manufacturing tools to Lean Office: uses and limitations.
- Defining a process for starting a Lean Office approach.
- Improving your customer service.
- Increasing service productivity.
- Achieving better responsiveness.
- Improving working conditions.
- Improving the cleanliness of work areas.
- Making teams more autonomous.
Training content
Module 1: introduction and fundamental concepts of the Lean Office approach
- Origin and history of the Lean system: understanding the origin to better understand the principles.
- Identifying the objectives of Lean Management and its key points.
- Focus on the concepts of waste and added value.
- The concepts of waste (Muda, Muri, Mura).
- Understanding the Lean production system: TPS (Toyota Production System).
- Approach for carrying out a Lean transformation.
Module 2: the fundamental principles of Kaizen
- The concept of continuous improvement in small steps and staff involvement.
- Understanding the specific features of service processes compared with industrial processes, the usual objections and the precautions when applying Lean to these processes.
Module 3: the basic tools of Lean Office
- 5S, to make the work environment efficient, create momentum for change and reduce waste.
- Visual management (visual standards, virtuous triangle, etc.) to communicate better.
- Team management (rituals, SIA©, etc.).
Module 4: steering and leading your departments operationally
- Creating your cells.
- Developing your steering system.
- Setting up and leading your operational meetings.
- Setting up your field rounds.
- Designing your visual performance management system (visual management).
Module 5: deploying continuous improvement tools
- 5S method: organising your workstations.
- Kanban: demand-driven pull flow management.
- RPG, PDCA, basics of QRQC.
- Brainstorming, QQOQCP, 6M, Pareto, 5 Whys.
Module 6: mastering physical performance indicators for Lean Office
- Lead time or Value Stream Mapping (VSM).
- Takt time, production rates and stock value.
- OEE (Overall Equipment Efficiency).
- PPH (People Per Hour).
- The concept of a cell or autonomous team in a non-manufacturing environment.
Module 7: flow and volume analysis tools
- VSM (value stream mapping): identifying added value in processes in order to determine avenues for progress.
- Flow charts and the spaghetti diagram.
- Principles of pull and push flows (the concept of Kanban loops).
- The contribution of Hoshin to balancing tasks and reducing work in progress.
- Versatility and multi-skilling (the concepts of adaptability and flexibility).
Module 8: leading a Lean Office approach in a company
- Knowing how to build and organise the Lean Office approach.
- Knowing the prerequisites of the Lean Office approach: sharing benefits, involving the works council and the health and safety committee, etc.
- Understanding change management and the role of Lean Office managers.
- Identifying the success factors of a Lean approach.
Let's discuss your training needs
Free, no-obligation offer. An adviser will call you back within 48 hours.